Branded customer service : (Record no. 11326)

MARC details
000 -LEADER
fixed length control field 00855cam a2200289u 4500
PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field ta
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060914b ||||||||||||||||||||eng|u
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781576754047
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
AUTHENTICATION CODE
Authentication code pcc
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .B3667 2004
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition information 22
SYSTEM CONTROL NUMBER
System control number 13544091
DATE AND TIME OF LATEST TRANSACTION
control field 20170126094705.0
CONTROL NUMBER
control field 29132
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Barlow, Janelle,
Dates associated with a name 1943-
TITLE STATEMENT
Title Branded customer service :
Remainder of title the new competitive edge /
Statement of responsibility, etc. Janelle Barlow and Paul Stewart.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. Berrett-Koehler Publishers,
Date of publication, distribution, etc. 2006.
PHYSICAL DESCRIPTION
Extent xii, 259 p. : ;
Dimensions 23 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 243-2445) and index.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business names.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Brand name products.
ADDED ENTRY--PERSONAL NAME
Personal name Stewart, Paul,
Dates associated with a name 1966-
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
26/01/2017 658.812 BA BR T0028178 13.57 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 14/09/2006 AMAUS 13.57