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02079cam a2200253u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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ta |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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071223s2006 ||||||||||||||||||||eng|u |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
952567200X |
| DATE AND TIME OF LATEST TRANSACTION |
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20170126094826.0 |
| CONTROL NUMBER |
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30013 |
| CONTROL NUMBER IDENTIFIER |
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UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Tuominen, Kari. |
| TITLE STATEMENT |
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| Title |
The EFQM excellence model for public organisations : |
| Remainder of title |
self-assessment work book. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Finland : |
| Name of publisher, distributor, etc |
Benchmarking Ltd., |
| Date of publication, distribution, etc |
2006. |
| PHYSICAL DESCRIPTION |
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| Extent |
170 p. : ; |
| Dimensions |
21 cm. : |
| Other physical details |
ill. ;. |
| GENERAL NOTE |
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| General note |
75 probing questions and contrasting pairs of examples. |
| FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Introduction Purpose of the book What does self-assessment mean for an organisation? What can you gain? The EFQM Excellence Model Assessment instructions Model criteria1. Leadership 2. Policy and Strategy 3. People 4. Partnerships and resources5. Processes 6. Citizen/Customer results 7. People results 8. Society results 9. Key performance results About the Author Appendixes:Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products. |
| SUMMARY, ETC. |
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| Summary, etc |
This book uses the EFQM Excellence Model to describe a broad range of operating principles and philosophies that are essential for sustainable organisational excellence.The book uses practical examples and everyday events to open up the EFQM Excellence Model from the perspective of a Public Organisation. Each Criterion part in the model is divided into two questions. Each question is illustrated by comparing average and successful performers.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence Model. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Organizational change. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Strategic planning. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Competition. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Industrial management. |
| ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
REGULAR |