MARC details
000 -LEADER |
fixed length control field |
01577pam a2200457 a 4500 |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
020628s2003 nyua b 001 0 eng |
LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2002027162 |
INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0743225694 |
CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
-- |
ICrlF |
AUTHENTICATION CODE |
Authentication code |
pcc |
LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.H473 2003 |
DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition information |
21 |
DATE AND TIME OF LATEST TRANSACTION |
control field |
20170126093213.0 |
CONTROL NUMBER |
control field |
19095 |
CONTROL NUMBER IDENTIFIER |
control field |
UOWD |
MAIN ENTRY--PERSONAL NAME |
Personal name |
Heskett, James L. |
TITLE STATEMENT |
Title |
The value profit chain : |
Remainder of title |
treat employees like customers and customers like employees / |
Statement of responsibility, etc. |
James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
Free Press, |
Date of publication, distribution, etc. |
c2003. |
PHYSICAL DESCRIPTION |
Extent |
xxii, 377 p. : |
Other physical details |
ill ; |
Dimensions |
24 cm. |
BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index. |
CITATION/REFERENCES NOTE |
Name of source |
Library Journal. |
CITATION/REFERENCES NOTE |
Name of source |
Publisher's Weekly. |
CITATION/REFERENCES NOTE |
Name of source |
Booklist. |
SUMMARY, ETC. |
Summary, etc. |
Argues that by paying close attention to the employee-customer relationship, any organization can become a low-cost provider and achieve superior results. |
TARGET AUDIENCE NOTE |
Target audience note |
Adult |
Source |
Follett Library Resources. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer satisfaction. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Organizational effectiveness. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Communication in marketing. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Employee loyalty. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumers. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Satisfaction. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Management. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Communication. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Marketing. |
Source of heading or term |
sears. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Loyalty. |
Source of heading or term |
sears. |
ADDED ENTRY--PERSONAL NAME |
Personal name |
Sasser, W. Earl. |
ADDED ENTRY--PERSONAL NAME |
Personal name |
Schlesinger, Leonard A. |
ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
REGULAR |