The value profit chain : (Record no. 1601)

MARC details
000 -LEADER
fixed length control field 01577pam a2200457 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 020628s2003 nyua b 001 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2002027162
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0743225694
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
-- ICrlF
AUTHENTICATION CODE
Authentication code pcc
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .H473 2003
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition information 21
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093213.0
CONTROL NUMBER
control field 19095
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
TITLE STATEMENT
Title The value profit chain :
Remainder of title treat employees like customers and customers like employees /
Statement of responsibility, etc. James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Free Press,
Date of publication, distribution, etc. c2003.
PHYSICAL DESCRIPTION
Extent xxii, 377 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
CITATION/REFERENCES NOTE
Name of source Library Journal.
CITATION/REFERENCES NOTE
Name of source Publisher's Weekly.
CITATION/REFERENCES NOTE
Name of source Booklist.
SUMMARY, ETC.
Summary, etc. Argues that by paying close attention to the employee-customer relationship, any organization can become a low-cost provider and achieve superior results.
TARGET AUDIENCE NOTE
Target audience note Adult
Source Follett Library Resources.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational effectiveness.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communication in marketing.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Employee loyalty.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumers.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Satisfaction.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communication.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing.
Source of heading or term sears.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Loyalty.
Source of heading or term sears.
ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl.
ADDED ENTRY--PERSONAL NAME
Personal name Schlesinger, Leonard A.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
26/01/2017 658.812 HE VA T0025091 23.10 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 07/09/2005 AMAUS 23.10