| 000 -LEADER |
|---|
| fixed length control field |
00596cam a2200217u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060312s2000 ||||||||||||||||||||eng|u |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780471494393 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126095411.0 |
| CONTROL NUMBER |
|---|
| control field |
34360 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Normann, Richard, |
| Dates associated with a name |
1943- |
| TITLE STATEMENT |
|---|
| Title |
Service management : |
| Remainder of title |
strategy and leadership in the service business / |
| Statement of responsibility, etc |
Richard Normann. |
| EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Chichester : |
| Name of publisher, distributor, etc |
Wiley, |
| Date of publication, distribution, etc |
2000. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
208 p ; |
| Dimensions |
23 cm. |
| STUDY PROGRAM INFORMATION NOTE |
|---|
| Program name |
MARK938 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |