UOWD Library

Customer service : (Record no. 18118)

000 -LEADER
fixed length control field 00818cam a2200277 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101119s2012 nyua b 001 0 eng
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071315920
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0073397113 (pbk. : alk. paper)
SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn664665736
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDX
-- BTCTA
-- YDXCP
-- CDX
-- IBI
-- BWX
-- DLC
AUTHENTICATION CODE
Authentication code pcc
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .L83 2012
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
SYSTEM CONTROL NUMBER
System control number (IMchF)fol13466191
DATE AND TIME OF LATEST TRANSACTION
control field 20170126095639.0
CONTROL NUMBER
control field 50074
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
TITLE STATEMENT
Title Customer service :
Remainder of title skills for success /
Statement of responsibility, etc Robert W. Lucas.
EDITION STATEMENT
Edition statement 5th ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c2012.
PHYSICAL DESCRIPTION
Extent xix, 394 p. :
Other physical details ill. ;
Dimensions 26 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2011-12-11 University Bookshop Sharjah 658.812 LU CU T0044000 2017-01-26 280.00 2017-01-26 REGULAR

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