| 000 -LEADER |
|---|
| fixed length control field |
00924cam a22003018a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110928s2012 vra 001 0 eng d |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780195572315 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)756786078 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
ANL |
| Language of cataloging |
eng |
| Modifying agency |
ANL |
| AUTHENTICATION CODE |
|---|
| Authentication code |
anuc |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Edition number |
23 |
|
|---|
| -- |
658.8/623 |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(AuCNLKIN)000047827953 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126095802.0 |
| CONTROL NUMBER |
|---|
| control field |
51413 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Chitty, William. |
| TITLE STATEMENT |
|---|
| Title |
Services marketing / |
| Statement of responsibility, etc |
William Chitty, Andrew Hughes, Steven D'Alessandro. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
South Melbourne, Vic. : |
| Name of publisher, distributor, etc |
Oxford University Press, |
| Date of publication, distribution, etc |
2012. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvi, 293 p. ; |
| Other physical details |
col. ill. ; |
| Dimensions |
26 cm. |
| GENERAL NOTE |
|---|
| General note |
Includes index. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Marketing |
| Form subdivision |
Textbook. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Management |
| Form subdivision |
Textbook. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management |
| Form subdivision |
Textbook. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hughes, Andrew. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
D'Alessandro, Steven. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |