| 000 -LEADER |
|---|
| fixed length control field |
00762cam a2200253 a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040428s2003 at 001 0 eng d |
| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2004444215 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1865088587 (pbk.) |
| SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm55038340 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
TTS |
| Modifying agency |
TTS |
| -- |
OCLCQ |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.M47 2003 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126093242.0 |
| CONTROL NUMBER |
|---|
| control field |
19442 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mercer, Jillian. |
| TITLE STATEMENT |
|---|
| Title |
May I help you? : |
| Remainder of title |
great customer service for small business / |
| Statement of responsibility, etc |
Jillian Mercer. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
St. Leonards, N.S.W. : |
| Name of publisher, distributor, etc |
Allen & Unwin, |
| Date of publication, distribution, etc |
2003. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 138 p ; |
| Dimensions |
21 cm. |
| GENERAL NOTE |
|---|
| General note |
Includes index. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Small business |
| General subdivision |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Small business |
| General subdivision |
Customer services. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |