| 000 -LEADER |
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| fixed length control field |
01839cgm a2200205u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
vz |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
100413s2012 |||--- vleng|u |
| DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20170126095924.0 |
| CONTROL NUMBER |
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| control field |
52815 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Lee, Lara. |
| TITLE STATEMENT |
|---|
| Title |
Customer-centric innovation |
| -- |
[videorecording] / |
| Statement of responsibility, etc |
Lara Lee. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Mill Valley, CA : |
| Name of publisher, distributor, etc |
Kantola Productions, LLC., |
| Date of publication, distribution, etc |
c2012. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
1 x DVD ; |
| Dimensions |
53 mins. |
| SERIES STATEMENT |
|---|
| Series statement |
Stanford executive briefings |
| SUMMARY, ETC. |
|---|
| Summary, etc |
Five practices for sustained innovation through a customer focus. How Apple’s self-awareness and customer-awareness turned it around. Successful customer-centric leaders walk the talk, with authenticity. Listen to your customers, understand what’s bothering them, solve their problems, fulfill their dreams, let them know you care, and put them at the center of your growth plan. According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. She shares examples of how she implemented this at Harley-Davidson, as well as the successes of Zipcar, Chipotle, the global Spanish bank BBVA, Interface FLOR, Zappos, and more. Sustained customer-focused innovation takes a disciplined approach to five key practices: empathy, clarity, commitment, agility, and leadership. Walk in your customers’ shoes to intuitively understand their experience. Be fully aware of your organization’s strengths and weaknesses. Build a common sense of direction and purpose among your employees. Take strategic, calculated risks but cut losses early and often. And as a leader, connect with others through personal stories and always leading by example. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategy and Change. |
| Source of heading or term |
sears |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| Source of heading or term |
sears |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
DVD |