Customer service counts (Record no. 21179)

MARC details
000 -LEADER
fixed length control field 01270ngm a2200193 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130521n --- vleng d
DATE AND TIME OF LATEST TRANSACTION
control field 20170126100047.0
CONTROL NUMBER
control field 54039
CONTROL NUMBER IDENTIFIER
control field UOWD
TITLE STATEMENT
Title Customer service counts
Medium [videorecording] /
Statement of responsibility, etc. Kantola Productions, directed by Timothy Armstrong.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Mill Valley, CA :
Name of publisher, distributor, etc. Kantola,
Date of publication, distribution, etc. 2013.
PHYSICAL DESCRIPTION
Dimensions 18 mins.
Accompanying material [OBSOLETE, CAN/MARC] 1 xDVD.
SUMMARY, ETC.
Summary, etc. Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
FORMATTED CONTENTS NOTE
Formatted contents note 1.The “customer” part of customer service 1.1 Greet the customer 1.2 Connect with the customer 1.3 Respect the customer’s priorities and time 2 The “service” part of customer service 2.1 Listen and evaluate 2.2 Meet the customer’s needs 2.3 Know your business.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Service
Form subdivision Video.
ADDED ENTRY--PERSONAL NAME
Personal name Conley, Janet.,
Relator term Writer.
ADDED ENTRY--PERSONAL NAME
Personal name Armstrong, Timothy.,
Relator term Director.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type DVD
Holdings
Date last seen Total checkouts Total renewals Full call number Barcode Date last checked out Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
27/05/2018 1 1 658.812 CU ST T0048152 26/04/2018 189.00 26/01/2017 DVD   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 21/05/2013 Kantola 189.00