| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2013001438 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780133088779 (hardcover : alk. paper) |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0133088774 (hardcover : alk. paper) |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780133088854 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0133088855 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
658 |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Haksever, Cengiz. |
| TITLE STATEMENT |
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| Title |
Service management : |
| Subtitle |
an integrated approach to supply chain management and operations / |
| Statement of responsibility, etc |
Cengiz Haksever, Barry Render. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Indianapolis : |
| Publisher |
FT Press, |
| Date |
c2013. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date |
©2013. |
| PHYSICAL DESCRIPTION |
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| Extent |
xxii, 485 p. : |
| Other Details |
ill. ; |
| Size |
24 cm. |
| GENERAL NOTE |
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| General note |
Includes bibliographical references and index. |
| CONTENTS |
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| Contents |
Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Service industries |
| General |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Business logistics. |
| ADDED ENTRY |
|---|
| Name |
Render, Barry. |
| ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr |
| Public note |
Location Map |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
19061 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
19062 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
136 |
| ADDED ENTRY |
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| -- |
15034 |