| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2013027145 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780544148307 (hardback) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Call number |
658 |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Taffer, Jon. |
| TITLE STATEMENT |
|---|
| Title |
Raise the bar : |
| Subtitle |
an action-based method for maximum customer reactions / |
| Statement of responsibility, etc |
Jon Taffer; with Karen Kelly. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Boston : |
| Publisher |
New Harvest Houghton Mifflin Harcourt, |
| Date |
2013. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
246 p. ; |
| Size |
24 cm. |
| CONTENTS |
|---|
| Contents |
Machine generated contents note: Introduction: Open for Business 1 -- 1. You Sell One Thing: Reactions 9 -- 2. You as a Reaction Manipulator 24 -- 3. Money Is in Reactions, Not Transactions 48 -- 4. Employees, the Engine of Reaction Management 69 -- 5. Four-Walls Marketing 95 -- 6. Interior Works 129 -- 7. Visibility Is Money 160 -- 8. The Revenue Response 180 -- 9. Innovation and the Risk of Wrong Reactions 208 -- Conclusion: Last Call 221 -- Appendix: Creating the Perfect Menu 225. |
| SUMMARY |
|---|
| Summary |
" If there's anyone who can prevent a bar or restaurant from going belly up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants. As host and co-producer of Spike TV's Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now he's offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone. Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on Bar Rescue. It works whether you're running a storefront operation or a web-based company, whether you're manufacturing widgets or providing a service. Taffer's overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact"-- |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Customer relations. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Success in business. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
BUSINESS & ECONOMICS / Industries / Service Industries. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
BUSINESS & ECONOMICS / Customer Relations. |
| ADDED ENTRY |
|---|
| Name |
Kelly, Karen |
| ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://uowd.box.com/s/dmffhwgbu973n8yr2q01wnj81h5p1ecs |
| Public note |
Location Map |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
62774 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
140 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
6091 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
1849 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
62775 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
19606 |
| ADDED ENTRY |
|---|
| -- |
62776 |