| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780113313075 (pbk.) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Call number |
004.0688 |
| TITLE STATEMENT |
|---|
| Title |
ITIL service operation / |
| VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Service operation |
| EDITION STATEMENT |
|---|
| Edition |
2nd ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
London : |
| Publisher |
TSO, |
| Date |
c2011. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 370 p. ; |
| Other Details |
ill. col. : |
| Size |
28 cm. |
| SERIES STATEMENT |
|---|
| Series statement |
Best management practice |
| GENERAL NOTE |
|---|
| General note |
"Best Management Practice." |
| GENERAL NOTE |
|---|
| General note |
"2011 ed." |
| GENERAL NOTE |
|---|
| General note |
New ed. of: Service operation / Colin Rudd, 2007. |
| SUMMARY |
|---|
| Summary |
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Computer industry |
| General |
Customer services |
| -- |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Electronic office machine industry |
| General |
Customer services |
| -- |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Information technology |
| General |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Business enterprises |
| General |
Information technology |
| -- |
Management. |
| ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://uowd.box.com/s/4yp1eg7rig2cqu3vou1j4g62s0tvumag |
| Public note |
Location Map |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
36755 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
36756 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
1798 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
36758 |