| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780113313044 (pbk.) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
004.0688 |
| TITLE STATEMENT |
|---|
| Title |
ITIL service strategy. |
| VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Service strategy |
| EDITION STATEMENT |
|---|
| Edition |
2nd ed. / |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
London : |
| Publisher |
TSO, |
| Date |
2011. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 483 p. : |
| Other Details |
ill. ; |
| Size |
28 cm. |
| GENERAL NOTE |
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| General note |
"2011 ed." |
| GENERAL NOTE |
|---|
| General note |
"Best management practice." |
| CONTENTS |
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| Contents |
Introduction -- Service management as a practice -- Service strategy principles -- Service strategy processes -- Service strategy, governance, architecture and ITSM implementation strategies -- Organizing for service strategy -- Technology considerations -- Implementing service strategy -- Challenges, risks and crticial success factors. |
| SUMMARY |
|---|
| Summary |
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features - The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite?including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author - The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
ITIL (Programme) |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Information technology |
| General |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Support services (Management) |
| ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
https://uowd.box.com/s/4yp1eg7rig2cqu3vou1j4g62s0tvumag |
| Public note |
Location Map |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| -- |
36759 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| -- |
1798 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| -- |
36760 |