| 000 -LEADER |
|---|
| fixed length control field |
02321nam a2200325 i 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150525t20152015enka f 000 0 eng d |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781447165897 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
NWU |
| Language of cataloging |
eng |
| Transcribing agency |
NWU |
| Description conventions |
rda |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4062 |
| Edition number |
23 |
|
|---|
| -- |
658.4062/26 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126100820.0 |
| CONTROL NUMBER |
|---|
| control field |
60950 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| TITLE STATEMENT |
|---|
| Title |
The handbook of service innovation / |
| Statement of responsibility, etc |
Renu Agarwal ... et al., editors |
| PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS |
|---|
| Place of production, publication, distribution, manufacture |
London : |
| Name of producer, publisher, distributor, manufacturer |
Springer, |
| Date of production, publication, distribution, manufacture |
c2015. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xl, 842 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| CONTENT TYPE |
|---|
| Content Type Term |
text |
| Source |
rdacontent. |
| MEDIA TYPE |
|---|
| Media Type Term |
unmediated |
| Source |
rdamedia. |
| CARRIER TYPE |
|---|
| Carrier Type Term |
volume |
| Source |
rdacarrier. |
| BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references. |
| SUMMARY, ETC. |
|---|
| Summary, etc |
Brining together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation as a complex concept that exists and occurs at a systemic level, and across various service verticals - health, education, tourism, hospitality, telecommunications, retail. Addressing contemporary issues in service innovation it encompass both conceptual and applied contributions. Featuring a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the subject and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization's managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide-reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| General subdivision |
Technological innovations |
| Form subdivision |
Handbooks, manuals, etc. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Research, Industrial |
| Form subdivision |
Handbooks, manuals, etc. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business & Economics / Industrial Management |
| Source of heading or term |
sears |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Agarwal, Renu, |
| Relator term |
Editor |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Selen, Willem, |
| Relator term |
Editor |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Roos, Goran, |
| Relator term |
Editor |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Green, Roy, |
| Relator term |
Editor |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |