| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781446297063 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Call number |
658.4056 FR OR |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Frandsen, Finn |
| TITLE STATEMENT |
|---|
| Title |
Organizational crisis communication |
| Statement of responsibility, etc |
Finn Frandsen, Winni Johansen ; preface by W. Timothy Coombs |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
London: |
| Publisher |
SAGE Publications, |
| Date |
c2017. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 256 p. : |
| Other Details |
ill. ; |
| Size |
25 cm. |
| CONTENTS |
|---|
| Contents |
Preface by W Timothy Coombs, University of Central Florida / General Introduction / Part I: Dimensions of Organizational Crises, Crisis Management and Crisis Communication / Living in a Crisis Society / What Is a Crisis? Definitions and Typologies / Crisis Management / Crisis Communication / The (Inter)cultural Dimension of Organizational Crises / Part II: Inside the Rhetorical Arena / The Rhetorical Arena: A New Theoretical Framework / Voices in the Arena: The News Media / Voices in the Arena: Customers and Citizens / Voices In the Arena: Experts, Politicians and NGOs / Voices in the Arena: Managers and Employees / Voices in the Arena: The Organization in Crisis / Epilogue: The Future of Organizational Crisis Communication / References |
| SUMMARY |
|---|
| Summary |
This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the crisis communication produced by the organization in crisis but also take into account the many other voices who start communicating when a crisis breaks out (e.g., the news media, customers, employees, trade associations, politicians, activist groups, and PR experts). |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Organization |
| General |
crisis |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Organization |
| General |
communication |
| ADDED ENTRY |
|---|
| Name |
Johansen, winni |
| ADDED ENTRY |
|---|
| Name |
Coombs, W. Timothy, |
| Role |
Preface by |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
6256 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
6257 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
6258 |
| ADDED ENTRY |
|---|
| -- |
6259 |
| ADDED ENTRY |
|---|
| -- |
7658 |