Social commerce : (Record no. 27879)

INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9783319170275
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number 306.3 TU SO
MAIN ENTRY--PERSONAL NAME
Authors Turban, Efraim
TITLE STATEMENT
Title Social commerce :
Subtitle marketing, technology and management
Statement of responsibility, etc Efraim Turban, Judy Strauss, Linda Lai
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Switzerland :
Publisher Springer,
Date c2016.
PHYSICAL DESCRIPTION
Extent xxi, 320 p. :
Other Details ill. ;
Size 28 cm.
SERIES STATEMENT
Series statement Springer texts in business and economics
SUMMARY
Summary This is a multidisciplinary textbook on social commerce by leading authors of e-commerce and e-marketing textbooks, with contributions by several industry experts. It is effectively the first true textbook on this topic and can be used in one of the following ways:

Textbook for a standalone elective course at the undergraduate or graduate levels (including MBA and executive MBA programs) Supplementary text in marketing, management or Information Systems disciplines Training courses in industry Support resources for researchers and practitioners in the fields of marketing, management and information management

The book examines the latest trends in e-commerce, including social businesses, social networking, social collaboration, innovations and mobility. Individual chapters cover tools and platforms for social commerce; supporting theories and concepts; marketing communications; customer engagement and metrics; social shopping; social customer service and CRM contents; the social enterprise; innovative applications; strategy and performance management; and implementing social commerce systems.

Each chapter also includes a real-world example as an opening case; application cases and examples; exhibits; a chapter summary; review questions and end-of-chapter exercises. The book also includes a glossary and key terms, as well as supplementary materials that include PowerPoint lecture notes, an Instructor's Manual, a test bank and five online tutorials.

SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Internet marketing
General Social aspects
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Social media
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Customer relations
ADDED ENTRY
Name Strauss, Judy
ADDED ENTRY
Name Lai, Linda
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://uowd.box.com/s/k78aqq08661ow064bal9f13f0y25k0ma
Public note Location Map
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Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2015-10-25 MERIC 306.3 TU SO T0018746 2017-01-26 521.00 2017-01-26 REGULAR

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