Contents |
Part 1: Sustainability -- Stakeholder management,, Edward Freeman (1984) -- Seven levels of sustainability, Richard Barrett (1998) -- The seven faces of Mount Sustainability, Ray Anderson (1999) -- The bottom of the pyramid, C. K. Prahalad (2002) -- Cradle to cradle, William McDonough adn Michael Braungart (2002) -- The sustainable value framework, Stuart Hart and Mark Milstein (2003) -- Multiple stakeholder sustainability, Fons Trompenaars and Peter Woolliams (2010) -- Part 2: Innovation and entrepreneurship -- Flow, Mihaly Csikszentmihalyi (1975) -- Adaption-innovation inventory, Michael Kirton (1976) -- The entrepreneurial process, Jeffry Timmons (1989) -- Disruptive innovation, Clayton Christensen (1995) -- Serious play, Michael Schrage (1999) -- Open innovation, Henry Chesbrough (2003) -- Reverse innovation, Vijay Govindarajan (2009) -- Reflections on innovation and entrepreneurship -- Part 3: Strategy and positioning -- Product/market growth matrix, Igor Ansoff (1957) -- 3C: Company, customer, competition, Kenichi Ohmae (1975) -- Crafting strategy, Henry Mintzberg (1978) -- Five forces, Michael Porter (1979) -- 7S: Tom Peters, Robert Waterman, Julien Phillips (1980) -- Core competencies, Gary Hamel and C. K. Prahalad (1990) -- Brand equity, David Aaker (1991) -- Value discipline, Michael Treacy and Fred Wiersema (1993) -- Blue ocean strategy, W. Chan Kim and Renée Mauborgne (2005) -- Reflections on strategy and positioning -- Part 4: Diversity of cultures -- Myers-Briggs type indicator (MBTI), Isabel Briggs Myers and Katherine Cook Briggs (1962) -- Corporate culture, Charles Handy and Roger Harrison (1976) -- Hofstede's cultural dimensions, Geert Hofstede (1980) -- Belbin's team roles, Meredith Belbin (1981) -- Competing values framework (CVF), Robert Quinn and Kim Cameron (1981) -- Three levels of culture, Edgar Schein (1985) -- Developmental model of intercultural sensitivity (DMIS), Milton Bennett (1986) -- Spiral dynamics, Don Beck and Chris Cowen (1996) -- Seven dimensions of culture, Fons Trompenaars and Charles Hampden-Turner (1993) -- The colour theory of change, Léon de Caluwé and Hans Vermaak (2006) -- Reflections on diversity and culture -- Part 5: Customers -- Rokeach value survey (RVS), Milton Rokeach (1973) -- Consumer behaviour, John Howard and Jagdish Sheth (1969) -- 3Rs -- Retail, reputation, relationship, Corstiaan Marinus Storm (1987) -- Strategic purchasing, Peter Kraljic (1983) -- Total perceived service quality, Christian Grönroos (1984) -- Customer satisfaction, Noriaki Kano (1984) -- Elaboration likelihood model (ELM), Richard Petty and John Cacioppo (1986) -- Service-profit chain, James Heskett, Thomas Jones, Gary Loveman, Earl Sasser and Leonard Schlesinger (1994) -- Customer loyalty, Thomas Jones and Earl Sasser (1995) -- Six stages of social business transformation, Charles Li and Brian Solis (2013) -- Reflection on customers Part 6: Human resource management -- Gainsharing, Joseph Scanlon (1948) -- Two-factor theory, Frederick Herzberg (1959) -- Theory X and Theory Y, Douglas Mc Gregor (1960) -- Evolutionary growth of organizations, Larry Greiner (1972) -- AMO: Abilities, motivation, opportunities, Thomas Bailey (1993) -- HRM roles, David Ulrich (1997) -- The happiness factory, Maurits Bruel and Clemens Colson (1998) -- Contextually based HR theory, Jaap Paauwe (2004) -- Competence-based employability, Claudia van der Heijde and Beatrice van der Heijden (2006) -- Reflections on human resource mangament -- Part 7: Benchmarking and results -- Managment by objectives, Peter Drucker (1954) -- BCG matrix, Bruce Henderson (1968) -- GE-McKinsey matrix, General electric and McKinsey consulting 1971 -- The value chain, Michael Porter (1985) -- Identity and image, Klaus Birkigt and Marinus Stadler (1986) -- Business process management (BPM), Michael Hammer (1990) -- Balanced scorecard, Robert Kaplan and David Norton (1992) -- Social media ROI pyramid, Jeremiah Owyang (2010) -- Reflection on benchmarking and results -- Part 8: Leadership and communication -- Managerial grid, Robert Blake and Jane Mouton (1964) -- Situational leadership, Paul Hersey and Kenneth Blanchard (1969) -- Servant leadership, Robert Greenleaf (1970) -- 8-Step change, John Kotter -- Situational crisis communication theory, Timothy Coombs (1995) -- Level 5 leadership, Jim Collins (2001) -- Cynefin, David Snowden and Mary Boone (2007) -- Communication and employee management, Mary Welch (2011) -- Reflections on leadership and communication -- Part 9: Ethos, pathos, logos, Aristotle (350 BC) -- AIDA, Elias St. Elmo Lewis (1898) -- DuPont model, Frank Donaldson Brown (1914) -- Continuous improvement, William Edwards Deming (1948) -- Brainstorming, Alex Osborn (1953) -- Leary's rose, Timothy Leary (1957) -- Bi-sociation, Arthur Koestler (1964) -- Small group development, Bruce Tuckman (1965) -- 360-degree feedback, Edward Lawler (1967) -- Lateral thinking, Edward de Bono (1967) -- The conscious competence ladder, Lewis Robinson (1974) -- FCB grid, Richard Vaughn (1980) -- SWOT, Heinz Weihrich (1982) -- Means-end analysis, Johnathan Gutman (1982) -- Learning style inventory, David A. Kolb (1984) -- Six principles of influence, Robert Cialdini (1984) -- Scrum, Hirotaka Takeuchi and Ikujiro Nonaka (1986) -- The seven habits of highly effective people, Stephen Covey (1989) -- Benchmarking, Robert Camp (1989) -- EFQM excellence model, The European foundation for quality management (EFQM) (1991) -- Strategic dialogue, mathieu de Vaan, Steven ten have and Wouter ten Have (1996) -- Strategic personnel planning, Gerard Evers and Cornelis Verhoeven (1999) -- Mapping, bridging, integrating (MBI), Joseph DiStefano and Martha Maznevski (2000) -- Yellow box, Mark Raison (2002) -- Elements of website user experience, Jesse James Garrett (2002) -- MDA design for "gamification," Robert Hunicke, Marc LeBlanc and Robert Zubek (2004) -- Business model canvas, Alexander Osterwalder (2008) -- Sustainability roadmap, Ram Nidumolu, C. K. Prahalad and M. R. Rangaswami (2009) -- Balancing transparency, Piet Hein Coebergh and Edi Cohen (2009) -- Blue leadership, Jan Moen and Paul Ansems -- The blue economy, Gunter Pauli (2010) -- Eight routes for culture change, Jaap Boonstra (2013) -- Reflections on models for implementation. |