| Contents |
Foreword Preface Acknowledgements Part One Understanding Risk Management Chapter 1 The Role of Risk Management for Meetings and Events What Is Risk? The Unknown: Positive and Negative Outcomes; Risk Versus Risky; Typical and Critical Risk Factors for Meetings and Events The Role and Scope of Events and Event Management The Role and Scope of Meetings and Events; The Characteristics of Event Genres; The Scope and Process of Event Management The Role of Risk Management Asset Protection; Minimizing Liabilities; Loss Prevention and Control; Growth Management; Responsible Operation The Integration of Risk Management and Event Management Event Project Planning, Execution, and Control; Prioritizing Objectives and Alternatives; Defining Risk Tolerance; Formal and Informal Risk Management Policies Chapter 2 The Risk Management Process, Tools, and Techniques See Sample Chapter-Attached Part Two The Scope of Risk Management Chapter 3 Legal and Ethical Compliance Compliance Management Laws, Codes, and Regulations; Site Occupancy Requirements; Intellectual Property and Licensing Legal Issues Statutory and Regulatory Obligations; Contracts; Licenses, Permits, and Other Compliance Instruments Ethical Issues Information Confidentiality and Fraud; Human Resources Policies and Perquisites; Procurement and Equal Opportunity Policies Chapter 4 Health and Safety Fire Safety and Occupancy Issues Fire Safety Systems; Lighting and Visibility; Structural Integrity; Safety Meetings and Inspections Sanitation and Waste Management Issues Chemical Hazards, Infectious Materials, and Pollution; Sanitation Systems and Facilities; Hazard Mitigation; Waste Management Occupational Safety OSH Requirements; Occupational Hazards; Training; Precautions and Protective Equipment; Manual Handling Procedures Chapter 5 Loss Prevention and Security Loss Prevention Strategies Safety Precautions and Protocols; Communication Systems; Emergency and Contingency Plans; Security Personnel and Equipment; Redundant Equipment and Systems; Response Training Insurance The Why and How of Purchasing Insurance; Contractually Required and Event-Specific Insurance; Liability Transference through Insurance Coverage Security Management Security Functions and Deployment; Security Personnel and Equipment; Command, Control, and Communication; Incident Response and Reporting Procedures Chapter 6 Emergency Preparedness Emergency Management Preparation and Prevention; Detection and Classification; Communications Plan and Reporting Procedures; Emergency Response Services and Equipment; Evacuations Medical Emergencies Medical Services; Medical Response; Response Accessibility; Vehicles and Equipment; Incident Procedures Crisis and Disaster Management Command Structure; Crowd Control; Media Plan and Spokespersons; Shutdown Procedures; Natural, Man-made, and Technological Disasters; Threat Assessment; Mutual Aid Agreements; Response, Mitigation and Recovery Part Three Organizational Safeguards Chapter 7 Administrative Safeguards Financial Management Resource Management; Budget Development; Cost Estimating and Cost Controls; Cash Handling Procedures; Credit Policies and Procedures; Purchasing and Change Controls; Financial Reporting Human Resources Management Organizational Structure; Recruitment, Induction, Orientation, Training, Supervision, Discipline, and Termination Regulations and Policies; Volunteers, Temporary Staffing, and Union Labor Issues Procurement Management Procurement Policies and Practices; Contract and Contractor Management; Quality and Change Controls Systems Management Identifying and Understanding System Applications; Governance and Decision Making Systems; Systems Integration; Technology Management Time Management Activity Definition and Sequencing; Schedule Development and Control; Critical Path Analysis; Deadline Management Chapter 8 Communications Communications Management Internal and External Communications; On-site Connectivity, Command, and Control; Communications Equipment; Public Address Systems and Announcement Protocols; The Production Book and Contact Lists Information Management Information Acquisition, Distribution, Monitoring, and Reporting; Documentation Policies and Procedures; Database Systems and Management; Information Asset Protection, Vital Records, and Privacy Policies Stakeholder Management Client, Committee, and Constituent Management; Government, Military, and Political Authorities; Media Management; Personnel, Participants, and Providers; Economic and Cultural Community Objectives Chapter 9 Marketing Issues Marketing Plan Management Marketing Plan Objectives, Messages, and Mediums; Branding and Image Management; Consumer Regulations and Market Intelligence; Product Definition, Positioning, and Pricing Materials and Merchandising Management Materials and Merchandise Manufacture, Packaging, and Distribution; Brand/Logo Management, Licensing, and Concessions; Badges, Passes, and Other Access Credentials; Media Kits, Newsletters, and Other Communications; Protecting Tickets, Coupons, and Other Cash Value Assets; Awards, Prizes, Gifts, and Amenities Promotions Management Advertising, Sales Promotions, and Cross Promotions; Contests, Sweepstakes, Proof of Purchase Discounts, and Couponing; Product Sampling, Demonstrations, and Giveaways; Special Appearances, Stunts, and Ceremonies; Internet, Web-based, and Other Electronic Mediums Public Relations Management Media Relations, Contact Lists, Releases, and Previews; Crisis Management, Spokespersons, and Media Conferences; Role of Public Relations for Disaster Response and Recovery Sales Management Ticketing and Box Office Operations; Merchandise, Concession, and Web-based Sales; Cash Handling and Coupon Redemption Procedures Sponsorship Management Commercial Sponsorship, In-kind Donations, Patron Gifts, and Grants; Selling and Servicing Sponsorships; Cross Promotions and Image Management Part Four Operational Safeguards Chapter 10 Program Design Program Design Management Needs Assessment, Feasibility Analysis, and SWOT Analysis; Catering and Alcohol Management; Companion, Children's, and Competition Programs; Activities and Entertainment; Educational and Certification Program Requirements; Technical Production Management Audiovisual Services, Equipment, and Staging Requirements; Technical Producers, Technicians, and Rehearsals; Pyrotechnics and Other Special Effects; Entertainment and Performer Specifications Chapter 11 Site Management Infrastructure Management Transportation, Traffic, and Parking; Power, Gas, Water, and HVAC Systems; Lighting, Telecommunications, and Maintenance Systems; Waste Management, Recycling, and Sewage Services; Medical and Emergency Services Logistics Management Scope Definition, Precedence Order, and Action Plans; Task Identification, Analysis, Assignment, and Monitoring; Staging, Marshalling, Installation, Replenishing, Dismantling, and Move-out; Contractor Coordination and Loading Dock Management Site Management Site Selection, Inspection, and Contracting Criteria; Assessing Site Hazards and Vulnerabilities; Site Plans, Diagrams, and Maps; Site Development and Perimeter Controls; Temporary Structures, Tenting, and Mobile Facilities; Decor, Equipment, and Furnishings Chapter 12 Attendee Management Audience Management Access and Admission Controls; Crowd Management, Group Movements, and Crowd Behavior; Arrival/Departure Modes, Pedestrian Traffic Flow, and Queue Management; Admission and Credentialing Systems Hospitality Management Housing, VIP, and Guest Services; Sponsor Benefits and Client Entertainment; Reception Areas, Ready Rooms, Dressing Rooms, and Lounge Facilities Appendix Practical Risk management Aids Risk Planning Tactics, Forms and Worksheets Risk Assessment System Tactics, Forms and Worksheets See Sample Risk Register Worksheet Risk Response System Tactics, Forms and Worksheets Risk Monitoring System Tactics, Forms and Worksheets Risk Control System Tactics, Forms and Worksheets |