| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2012950903 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781305662223 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
658.4013 EV QU |
| MAIN ENTRY--PERSONAL NAME |
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| Authors |
Evans, James R. |
| Dates |
1950- |
| TITLE STATEMENT |
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| Title |
Quality and performance excellence : |
| Subtitle |
management, organization, and strategy / |
| Statement of responsibility, etc |
James R. Evans |
| EDITION STATEMENT |
|---|
| Edition |
8th ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication |
Australia : |
| Publisher |
South-Western/Cengage Learning, |
| Date |
c2017. |
| PHYSICAL DESCRIPTION |
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| Extent |
xv, 479 p. : |
| Other Details |
ill. ; |
| Size |
23 cm. |
| CONTENTS |
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| Contents |
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change. |
| SUMMARY |
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| Summary |
"Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality. |
| STUDY PROGRAM |
|---|
| Program name |
OPS350 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Total quality management |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
1421 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
1422 |