Public relations as emotional labour (Record no. 36187)
[ view plain ]
| LIBRARY OF CONGRESS CONTROL NUMBER | |
|---|---|
| LC control number | 2019008480 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781138920309 |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Call number | 659.2 YE PU |
| MAIN ENTRY--PERSONAL NAME | |
| Authors | Yeomans, Liz |
| TITLE STATEMENT | |
| Title | Public relations as emotional labour |
| Statement of responsibility, etc | Liz Yeomans |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London : |
| Publisher | Routledge, |
| Date | c2019. |
| PHYSICAL DESCRIPTION | |
| Extent | xi, 225 p. : |
| Other Details | ill. ; |
| Size | 25 cm. |
| SERIES STATEMENT | |
| Series statement | Routledge new directions in public relations and communication research |
| GENERAL NOTE | |
| General note | Includes index. |
| SUMMARY | |
| Summary | Inextricably linked to neoliberal market economies, public relations’ influence in our promotional culture is profound. Many aspects of the professional role are under-researched and poorly understood, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients. The emotionally demanding nature of this aspirational work, and how this is symptomatic of "always-on" culture, is mainly overlooked. They are drawing on interviews with practitioners and agency directors, together with the author’s insights from observations in the field. This book fills a significant gap in knowledge by presenting a critical-interpretive exploration of everyday relational work of account handlers in PR agencies and underscoring the relationship-driven, highly contingent nature of this work. The author shows that emotional labour is a defining feature of professionalism, even as public relations is reconfigured in the digital age. In doing so, the book draws on a wide range of related contemporary social and cultural theories, as well as critical public relations and feminist public relations literature. |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Public relations |
| General | Psychological aspects |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Emotions |
| MAIN ENTRY--PERSONAL NAME | |
| -- | 19754 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 30223 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 1915 |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 2019-07-28 | AMAUK | 659.2 YE PU | T0062687 | 2019-06-30 | 2019-06-30 | REGULAR | Oct2019 |