| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781787698048 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Call number |
658.562 SA QU |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Sartor, Marco |
| TITLE STATEMENT |
|---|
| Title |
Quality management : |
| Subtitle |
tools, methods, and standards |
| Statement of responsibility, etc |
Marco Sartor, Guido Orzes |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Bingley, UK : |
| Publisher |
Emerald Publishing, |
| Date |
2019. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 293 p. : |
| Other Details |
ill. ; |
| Size |
22 cm. |
| CONTENTS |
|---|
| Contents |
Preface. Guido Nassimbeni Chapter 1. History of Quality; Giovanna Culot Chapter 2. Stakeholder Management; Giovanni Atti, Valentina Galantini, and Marco Sartor Chapter 3. Statistical Tools for Quality Management; Guido Orzes and Alessio Dal Bo' Chapter 4. The Balanced Scorecard; Marco Sartor Chapter 5. Quality Function Deployment (QFD); Elisa Marson and Marco Sartor Chapter 6. Benchmarking; Patrizia Garengo Chapter 7. Customer Satisfaction Analyses; Marco Sartor Chapter 8. Failure Mode and Effect Analysis (FMEA); Marco Sartor and Erik Cescon Chapter 9. Lean Management; Giovanni Atti Chapter 10. Six Sigma; Daniele Fersini Chapter 11. Process Mapping and Indicators; Federico Olivo and Guido Orzes Chapter 12. ISO 9000 QUALITY STANDARDS; Mauro Coletto and Tommaso De Monte Chapter 13. ISO 14001; Marco Sartor, Guido Orzes and Elisa Moras Chapter 14. ISO 45001; Chiara Campailla, Andrea Martini, Federico Minini, and Marco Sartor Chapter 15. ISO/IEC 27001; Federico Accerboni and Marco Sartor Chapter 16. SA 8000; Marco Sartor and Guido Orzes. |
| SUMMARY |
|---|
| Summary |
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Quality management |
| ADDED ENTRY |
|---|
| Name |
Orzes, Guido |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
32508 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
24419 |
| ADDED ENTRY |
|---|
| -- |
32509 |