The customer revolution in healthcare : (Record no. 37053)
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| LIBRARY OF CONGRESS CONTROL NUMBER | |
|---|---|
| LC control number | 2019010770 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781260455571 |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1260455572 |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Call number | 338.473621 JO CU |
| MAIN ENTRY--PERSONAL NAME | |
| Authors | Johnson, David W. |
| TITLE STATEMENT | |
| Title | The customer revolution in healthcare : |
| Subtitle | delivering kinder, smarter, affordable care for all |
| Statement of responsibility, etc | David W. Johnson |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Publisher | McGraw-Hill, |
| Date | c2020. |
| PHYSICAL DESCRIPTION | |
| Extent | xii, 318 p. : |
| Other Details | ill. ; |
| Size | 24 cm. |
| SUMMARY | |
| Summary | Customer-centric, market-driven solutions for fixing America's broken healthcare system from one of the industry's most innovative thought leaders. Healthcare accounts for one-fifth of the U.S. economy. Everyone agrees that our current system is broken and needs repair. It must cost less, tackle chronic disease, and shift resources away from acute and specialty treatments into care management, behavioral health, and health promotion. The issue isn't what to do. It's how to do it. The answers lie in customer-driven reform, enlightened governmental regulation, and full-risk payment models that reward quality outcomes, service excellence, and efficient operations. Customers are demanding more value. In response, enlightened health companies are reconfiguring business models to deliver appropriate, accessible, holistic, reliable, and affordable care. According to this new model, caregivers inform and engage patients; payers reward health companies that deliver great outcomes and great service at competitive prices; health plans strive to keep their members as healthy as possible; investors fund innovative companies whose products and services delight customers; health companies employ liberating technologies that enhance system-wide access, fairness, safety, compassion, and affordability. In The Customer Revolution in Healthcare, top healthcare consultant and strategist David W. Johnson explains how aligning economic incentives with patient needs will deliver better outcomes at lower costs with superior customer service. The market will be won by disruptive, bottom-up, and customer-centric competitors who will deliver kinder, smarter, and cheaper care to all |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Consumer-driven health care |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Medical care |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Medical economics |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Heading | Patient satisfaction |
| ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://uowd.box.com/s/mrl84zwc1gzc0g6ukj9t39mfl39i2fyz |
| Public note | Location Map |
| MAIN ENTRY--PERSONAL NAME | |
| -- | 32926 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | 32927 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
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| SUBJECT ADDED ENTRY--TOPICAL TERM | |
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| SUBJECT ADDED ENTRY--TOPICAL TERM | |
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| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| University of Wollongong in Dubai | University of Wollongong in Dubai | Main Collection | 2020-02-16 | Kinokuniya | 338.473621 JO CU | T0063779 | 2019-11-24 | 2019-11-24 | REGULAR | Mar2020 |