| 000 -LEADER |
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| fixed length control field |
00763cgm a2200181u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
vz |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
100413s2003 |||--- vleng|u |
| DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20210624160513.0 |
| CONTROL NUMBER |
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| control field |
32509 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| TITLE STATEMENT |
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| Title |
Serving customers - helping people |
| -- |
[videorecording]. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Mill Valley, CA : |
| Name of publisher, distributor, etc |
Kantola Productions, |
| Date of publication, distribution, etc |
c2003. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
1 x DVD ; |
| Dimensions |
16 min. run. time. |
| GENERAL NOTE |
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| General note |
1 x DVD. |
| SUMMARY, ETC. |
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| Summary, etc |
This customer service video shows your employees how being themselves will naturally lead to better customer service.The basis of great customer service is "people helping people." Remember that the customer in front of you or on the other end of the phone line is a person just like yourself. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Service |
| General subdivision |
Video. |
| ADDED ENTRY ELEMENTS (KOHA) |
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| Koha item type |
DVD |