Sales & services masterclass series (Record no. 38065)

MARC details
000 -LEADER
fixed length control field 01437cgm a2200205u 4500
PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110124s2009 |||--- vleng|u
DATE AND TIME OF LATEST TRANSACTION
control field 20210624160514.0
CONTROL NUMBER
control field 33372
CONTROL NUMBER IDENTIFIER
control field UOWD
TITLE STATEMENT
Title Sales & services masterclass series
Medium [videorecording] :
Remainder of title overcoming objections : program 4 /
Statement of responsibility, etc. Training Point ( Seven Dimensions).
VARYING FORM OF TITLE
Title proper/short title Sales and services masterclass series : overcoming objections : program 4
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Australia :
Name of publisher, distributor, etc. Training Point,
Date of publication, distribution, etc. 2009.
PHYSICAL DESCRIPTION
Extent 1 X DVD ;
Dimensions 16 mints.
GENERAL NOTE
General note 1 X DVD.
FORMATTED CONTENTS NOTE
Formatted contents note A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development. 1. What Customers Love and Hate 2. Selling Yourself Firsr 3. Presenting With Impact 4. Overcoming Objections 5. Closing the Sale 6. The Phone as Friend 7. Managing Difficult Customers and Complaints 8. Working Constructively in a Sales Team.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Service.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales Skills.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type DVD

No items available.