Sales & services masterclass series (Record no. 38065)
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000 -LEADER | |
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fixed length control field | 01437cgm a2200205u 4500 |
PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
fixed length control field | cr |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 110124s2009 |||--- vleng|u |
DATE AND TIME OF LATEST TRANSACTION | |
control field | 20210624160514.0 |
CONTROL NUMBER | |
control field | 33372 |
CONTROL NUMBER IDENTIFIER | |
control field | UOWD |
TITLE STATEMENT | |
Title | Sales & services masterclass series |
Medium | [videorecording] : |
Remainder of title | overcoming objections : program 4 / |
Statement of responsibility, etc. | Training Point ( Seven Dimensions). |
VARYING FORM OF TITLE | |
Title proper/short title | Sales and services masterclass series : overcoming objections : program 4 |
PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Australia : |
Name of publisher, distributor, etc. | Training Point, |
Date of publication, distribution, etc. | 2009. |
PHYSICAL DESCRIPTION | |
Extent | 1 X DVD ; |
Dimensions | 16 mints. |
GENERAL NOTE | |
General note | 1 X DVD. |
FORMATTED CONTENTS NOTE | |
Formatted contents note | A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development. 1. What Customers Love and Hate 2. Selling Yourself Firsr 3. Presenting With Impact 4. Overcoming Objections 5. Closing the Sale 6. The Phone as Friend 7. Managing Difficult Customers and Complaints 8. Working Constructively in a Sales Team. |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer Service. |
SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Sales Skills. |
ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | DVD |
No items available.