Building a customer service culture : (Record no. 3920)

MARC details
000 -LEADER
fixed length control field 01307cam a2200325 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080508s2008 ncua b 000 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008020808
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781593119355 (pbk.)
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1593119356 (pbk.)
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781593119362 (hardcover)
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1593119364 (hardcover)
SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn227517103
SYSTEM CONTROL NUMBER
System control number (OCoLC)227517103
Canceled/invalid control number (OCoLC)227517106
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDXCP
-- BTCTA
-- BAKER
-- C#P
-- DLC
LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .M1714 2008
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition information 22
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093527.0
CONTROL NUMBER
control field 21449
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Martinez, Mario,
Dates associated with a name 1967-
TITLE STATEMENT
Title Building a customer service culture :
Remainder of title the seven ServiceElements of customer success /
Statement of responsibility, etc. by Mario Martinez, Bob Hobbi.
PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Charlotte, N.C. :
Name of publisher, distributor, etc. Information Age Pub.,
Date of publication, distribution, etc. c2008.
PHYSICAL DESCRIPTION
Extent xiii, 105 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
FORMATTED CONTENTS NOTE
Formatted contents note Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management.
ADDED ENTRY--PERSONAL NAME
Personal name Hobbi, Bob.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Date last seen Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
26/01/2017 658.812 MA BU T0036387 59.93 26/01/2017 REGULAR   Dewey Decimal Classification       University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 18/05/2009 AMAUK 59.93