| 000 -LEADER |
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| fixed length control field |
02187cam a2200325 a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
081208s2009 ii a b 001 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2008050968 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9788178299327 (PB) |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
8178299321 (PB) |
| SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)ocn278980757 |
| CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
| -- |
YDXCP |
| -- |
BTCTA |
| -- |
BWX |
| -- |
DLC |
| GEOGRAPHIC AREA CODE |
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| Geographic area code |
a-ii--- |
| LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HE8789.I4 |
| Item number |
N49 2009 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.8/72 |
| Edition number |
22 |
| DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20170126093629.0 |
| CONTROL NUMBER |
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| control field |
22233 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| TITLE STATEMENT |
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| Title |
The next available operator : |
| Remainder of title |
managing human resources in Indian business process outsourcing industry / |
| Statement of responsibility, etc |
edited by Mohan Thite and Bob Russell. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Delhi, India : |
| Name of publisher, distributor, etc |
Response Books ; |
| Place of publication, distribution, etc |
Thousand Oaks, Calif. : |
| Name of publisher, distributor, etc |
Sage Publications, |
| Date of publication, distribution, etc |
2009. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 316 p. : |
| Other physical details |
ill ; |
| Dimensions |
22 cm. |
| BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Call centers |
| Geographic subdivision |
India |
| General subdivision |
Personnel management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Human capital |
| Geographic subdivision |
India |
| General subdivision |
Management. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Call centers |
| General subdivision |
Personnel management |
| Form subdivision |
Cross cultural studies. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Human capital |
| General subdivision |
Management |
| Form subdivision |
Cross cultural studies. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Thite, Mohan. |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Russell, Bob, |
| Dates associated with a name |
1950- |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |