UOWD Library

Service management and marketing : (Record no. 6256)

000 -LEADER
fixed length control field 00909cam a2200277 a 4500
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060915s2007 enka b 001 0 eng
LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2006030743
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0470028629 (pbk. : alk. paper)
INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470028629 (pbk. : alk. paper)
CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .G776 2007
DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 22
DATE AND TIME OF LATEST TRANSACTION
control field 20170126093835.0
CONTROL NUMBER
control field 23817
CONTROL NUMBER IDENTIFIER
control field UOWD
MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
TITLE STATEMENT
Title Service management and marketing :
Remainder of title customer management in service competition /
Statement of responsibility, etc Christian Grnroos.
EDITION STATEMENT
Edition statement 3rd ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Chichester, West Sussex, England ;
-- Hoboken, NJ :
Name of publisher, distributor, etc J. Wiley & Sons,
Date of publication, distribution, etc c2007.
PHYSICAL DESCRIPTION
Extent x, 483 p. :
Other physical details ill ;
Dimensions 24 cm.
BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
STUDY PROGRAM INFORMATION NOTE
Program name MARK270
Institution to which field applies UOWD
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
ADDED ENTRY ELEMENTS (KOHA)
Koha item type REGULAR
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2007-10-24 AMAUS 658.8 GR SE T0031444 2017-01-26 65.00 2017-01-26 REGULAR
        University of Wollongong in Dubai University of Wollongong in Dubai MAIN 2008-03-05   658.8 GR SE T0032563 2017-01-26 0.00 2017-01-26 REGULAR

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