| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2003043003 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0072823739 (alk. paper) text, part of 0072868201 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071214577 (international : alk. paper) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
658 |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Fitzsimmons, James A. |
| TITLE STATEMENT |
|---|
| Title |
Service management : |
| Subtitle |
operations, strategy, and information technology / |
| Statement of responsibility, etc |
James A. Fitzsimmons, Mona J. Fitzsimmons. |
| EDITION STATEMENT |
|---|
| Edition |
4th ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Boston, Mass. : |
| Publisher |
McGraw-Hill/Irwin, |
| Date |
c2004. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 587 p. : |
| Other Details |
ill., maps ; |
| Size |
27 cm. + |
| Accompanying material |
1 computer optical disc (4 3/4 in.) |
| GENERAL NOTE |
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| General note |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. |
| GENERAL NOTE |
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| General note |
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Service industries |
| General |
Management. |
| ADDED ENTRY |
|---|
| Name |
Fitzsimmons, Mona J. |
| ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr |
| Public note |
Location Map |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
29972 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
19062 |
| ADDED ENTRY |
|---|
| -- |
29973 |