Quality management : introduction to total quality management for production, processing, and services /
By: Goetsch, David L
Title By: Davis, Stanley B
Material type:
BookPublisher: Upper Saddle River, NJ : Pearson Prentice Hall, 2006.Edition: 5th ed.Description: xviii, 814 p. : ; 23 cm.ISBN: 0131971344Program: MGMT350Subject(s): Total quality management
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.562 GO QU (Browse shelf) | Available | T0032276 |
An instructor's resource manual and a set of transparency masters are available to supplement the text. Rev. ed. of: Introduction to total quality / David L. Goetsch, Stanley B. Davis.
Ch. 1. The total quality approach to quality management -- Ch. 2. Quality and global competitiveness -- Ch. 3. Strategic management : planning and execution for competitive advantage -- Ch. 4. Quality management, ethics, and corporate social responsibility -- Ch. 5. Partnering and strategic alliances -- Ch. 6. Quality culture : changing hearts, minds, and attitudes -- Ch. 7. Customer satisfaction, retention, and loyalty -- Ch. 8. Employee empowerment -- Ch. 9. Leadership and change -- Ch. 10. Team building and teamwork -- Ch. 11. Effective communication -- Ch. 12. Education and training -- Ch. 13. Overcoming politics, negativity, and conflict in the workplace -- Ch. 14. ISO 9000 and total quality : the relationship -- Ch. 15. Overview of total quality tools -- Ch. 16. Problem solving and decision making -- Ch. 17. Quality function deployment (QFD) -- Ch. 18. Optimizing and controlling processes through statistical process control (SPC) -- Ch. 19. Continual improvement. Ch. 20. Benchmarking -- Ch. 21. Just-in-time manufacturing (JIT) -- Ch. 22. Implementing total quality management.
MGMT350