Customer is king : how to exceed their expectations /
By: Craven, Robert
Title By: Warwick Business School. Centre for Small and Medium Sized Enterprises
Material type:
BookSeries: Virgin business guides. Publisher: London : Virgin Books Ltd, 2005.Description: iii, 215 p. : ill ; 21 cm.ISBN: 0753509687Subject(s): Customer relations | Consumer satisfaction
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| REGULAR | University of Wollongong in Dubai Main Collection | 658.812 CR CU (Browse shelf) | Available | T0027772 |
Total holds: 0
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| 658.812 CA SE Case studies in service innovation / | 658.812 CO CU Customer care excellence : how to create an effective customer focus / | 658.812 CO LE Leading the customer experience : inspirational service leadership | 658.812 CR CU Customer is king : how to exceed their expectations / | 658.812 CR EA Creating and managing superior customer value / | 658.812 CU ST Customer service counts | 658.812 CU ST Customer lifetime value : reshaping the way we manage to maximize profits |
Includes bibliographical references and index.