Introduction The objectives of this book What does self-assessment mean for an organisation? What can you gain? Reflections on Human Resource Management The EFQM Excellence Model The Human Resource Management Excellence Model Assessment instructionsAssessment criteria1. Leadership 2. Policy and Strategy 3. People 4. People results AuthorsAppendixes:Assessment using ChangeManager Pro softwareSelf-assessment questions ChangeManager Pro Products.

The book is intended as a guide and work book for people taking part in a self evaluation process.The book describes the contents of the EFQM Excellence Model using 16 questions and contrasting pairs of examples taken from the Human Resource management. The book contains questions which enable you to evaluate your own organisation's human resource management practices with those of successful organizations. Questions are described in terms of the EFQM Excellence Model Criteria.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence Model.