Process management : self-assessment work book / Kai Laamanen, Kari Tuominen.

32 searching questions and contrasting pairs of examples.

Introduction Purpose of the book What does self-assessment mean for an organisation? What can you gain? The EFQM Excellence Model Assessment instructionsAssessment criteria1. Leadership 2. Policy and Strategy3. People 4. Partnerships and resources 5. Processes 6. Customer results 7. People results8. Society results 9. Key performance results About the Authors Appendixes:Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products.

The book is intended as a guide and work book for people taking part in a self evaluation process.The book describes a model for Process Management and identifies the conditions needed for the model to work. The book contains questions which enable you to evaluate your own organisation's management methods by comparing them with the process management model. Questions are described in terms of the EFQM Excellence Model Criteria.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the Process management model.