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International Learning Academy (ILA) : case study.

By: EFQM
Title By: The European Foundation for Quality Management
Material type: BookPublisher: Belgium, EFQM, c2006.Description: 39 p. : ill ; 29 cm.Subject(s): Quality management -- Case study | Performance excellence -- Case study
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This case study describes a fictitious company named International Learning Academy and is written in form of an application for the EFQM Excellence Award.

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