Includes bibliographical references and index.

General introduction to organization development -- The nature of planned change -- The organization development practitioner -- Entering and contracting -- Diagnosing organizations -- Diagnosing groups and jobs -- Collecting and analyzing diagnostic information -- Feeding back diagnostic information -- Designing interventions -- Leading and managing change -- Evaluating and institutionalizing organization development interventions -- Interpersonal and group process approaches -- Organization process approaches -- Restructuring organizations -- Employee involvement -- Work design -- Performance management -- Developing talent -- Managing workforce diversity and wellness -- Transformational change -- Continuous change -- Transorganizational change -- Organization development in global settings -- Organization development in nonindustrial settings: health care, school systems, the public sector, and family-owned businesses -- Future directions in organization development -- Glossary.