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Global call centers : achieving outstanding customer service across cultures & time zones /

By: Granered, Erik, 1967-
Material type: BookPublisher: Boston : Nicholas Brealey International, 2005.Description: xiv, 206 p. : ill ; 24 cm.ISBN: 1904838030Subject(s): Call centers | Call centers -- Management | Customer servicesDDC classification: 658.8/12
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Item type Home library Call number Status Date due Barcode Item holds
REGULAR University of Wollongong in Dubai
Main Collection 		658.812 GR GL (Browse shelf) Available T0024840
Total holds: 0

Includes bibliographical references and index.

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