A handbook of management and leadership : a guide to managing for results /
By: Armstrong, Michael
Title By: Stephens, Tina
Material type:
BookPublisher: London and Sterling, VA : Kogan Page, 2005.Description: x, 242 p ; 25 cm.ISBN: 0749443448Other title: Management and leadership.Subject(s): Management -- Handbooks, manuals, etc | Leadership -- Handbooks, manuals, etcDDC classification: 658.4
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4 AR HA (Browse shelf) | Available | T0024945 |
Total holds: 0
Includes bibliographical references and index.
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.