60 probing questions and contrasting pairs of examples.

PrefaceIntroduction Purpose of the bookWhat does self-assessment mean for an organisation? What can you gain?Common Assessment Framework, CAF Assessment instructions Model criteria and sub-criteria1. Leadership 2. Strategy and planning 3. Human resource management 4. Partnerships and resources 5. Processes6. Customer/Citizen-oriented results 7. People results 8. Society results 9. Key performance results You can use the book in lots of different ways Change Needs Assessment Authors Appendixes:Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products.

This book describes the contents of the Common Assessment Framework, CAF. The Common Assessment Framework, CAF, has been drawn up as a self-assessment tool for organizations in the public sector and central and local government. The book is intended as a guide and work book for people taking part in a self evaluation process.The book describes the contents of 27 criterion of the CAF Model using 46 questions and contrasting pairs of examples. This book will help you to identify the need and readiness for change, and will assist you with understanding the CAF Model through comparing your own practices with those of successful organizations.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the CAF Model.