1. Introduction: the practical value of organization and management theory; PART 1 - MANAGING SYSTEMS AND TECHNOLOGY; 2. Organizational boundaries and structures; 3. Information technology and business systems; 4. Operations management in day-to-day work; PART II - MANAGING PEOPLE; 5. Finding people and motivating them to make the best of their potential; 6. How to lead in an organization; 7. Coping with external influences in organizations; PART III - MANAGING CHANGE AND PROCESSES; 8. Managing innovation in and between organizations; 9. Balancing radical change and continuous improvement; 10. Managing learning and knowledge in and between organizations.

This new text takes a unique practice-based approach, identifying questions, problems and issues that are perceived as pertinent by practitioners, and using these as the starting point to identify the relevant theories.