The now revolution : 7 shifts to make your business faster, smarter, and more social /
By: Baer, Jay
Title By: Naslund, Amber
Material type:
BookPublisher: Hoboken, NJ : Wiley, c2011.Description: xv, 202 p. : ill. ; 24 cm.ISBN: 9780470923276 (trade); 047092327X (trade)Other title: The now revolution : seven shifts to make your business faster, smarter, and more social.Subject(s): Organizational change | Organizational effectiveness | Customer relations | Organizational change -- Case studies | Organizational effectiveness -- Case studies | Customer relations -- Case studiesDDC classification: 658.4/06
Summary:
Examines the demands on customer service in the twenty-first century, sharing a seven-part plan to utilize social media to improve customer relations and response-time efficiency, and discussing the woes of relying on overgrown business processes, the benefits of utilizing internal teams, and ways to plan for, find, and manage issues and challenges in "real-time."
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.406 BA NO (Browse shelf) | Available | T0043776 |
Total holds: 0
Examines the demands on customer service in the twenty-first century, sharing a seven-part plan to utilize social media to improve customer relations and response-time efficiency, and discussing the woes of relying on overgrown business processes, the benefits of utilizing internal teams, and ways to plan for, find, and manage issues and challenges in "real-time."
Includes index.
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