Service operations management : the total experience /
By: Parker, David
Material type:
BookPublisher: Cheltenham : Edward Elgar, 2012.Description: xix, 557 p. : ill. ; 25 cm.ISBN: 978-1781006221Subject(s): Service industries -- ManagementDDC classification: . Online resources: Location Map
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658 PA SE (Browse shelf) | Available | T0046089 |
Total holds: 0
Contents: 1. Introduction to Service Operations Management 2. Developing a Service Operations Strategy 3. Service Process Improvement 4. Leadership and Teams in Service Operations Management 5. Service Supply and Logistics Networks 6. Innovation and Services Development 7. Service Operations Performance Quality 8. Sustainable Service Operations 9. Service Operations Performance 10. Not For Profit and Public Service Operations Management 11. Pursuit of Simplicity in Service Operations 12. Electronic-Service Operations Management Index.