Includes index.

This 12th edition of a handbook for students and professionals in human resource management (HRM) contains two new sections: a section on 16 key skills (such as critical skills and skills for research, negotiation, leadership, and conflict management), and a 'toolkit' section, with 14 sets of checklists and organizational assessment tools for tasks such as setting goals, workforce planning, delivering events, and performance management. Each 'toolkit' is presented with brief context and visual charts showing the task's place in the framework of the organization. Material retained from the previous edition encompasses areas such as learning and development, performance and reward, employee wellbeing, and HR policies and procedures. The book's color layout is easy to navigate, with plenty of sub-headings, bullet points, and summary boxes. A companion website contains a wealth of resources for practitioners, students, and instructors, including questionnaires, checklists, flash cards, case studies, lecture slides, extensive bibliographies and literature reviews, and a glossary of 950 terms.