Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /
By: Lipp, Doug
Material type:
BookPublisher: New York : McGraw-Hill, 2013Description: xviii, 222 p. ; 23 cm.ISBN: 9780071808071Subject(s): Customer relations -- Management | Employee motivation | Employees -- Training of | Success in business | Disney UniversityDDC classification: 658.3/124 | Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| REGULAR | University of Wollongong in Dubai Main Collection | 658.3124 LI DI (Browse shelf) | Available | T0048043 |
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| 658.3124 LA PS The psychology of coaching, mentoring and learning / | 658.3124 LE DE Deep smarts : how to cultivate and transfer enduring business wisdom / | 658.3124 LI DE Demystifying organizational learning / | 658.3124 LI DI Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / | 658.3124 MA OP Optimizing the power of action learning : | 658.3124 MC CA Career development : a human resource development perspective | 658.3124 MC CO Coaching and mentoring for business / |
Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. This title examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty.