Information productivity: an introduction to enterprise information management / Paul Baan and Robbert Homburg -- The importance of an enterprise information management strategy / John Septer -- Enterprise information management (EIM) / Anja van der Lans and Peter van Til -- Business process management (BPM): the information loop / Anja van der Lans -- Enterprise content management (ECM): The unstructured part / Anja van der Lans -- Business intelligence: the structured part / Peter van Til -- Enterprise search and retrieval (ESR): the binding factor / Anja van der Lans.

Includes bibliographical references (p. [213]-214) and index.

How an organization manages its information is arguably the most important skill in today's dynamic and hyper-competitive environment. In Enterprise Information Management, editor Paul Baan and a team of expert contributors present a holistic approach to EIM, with an emphasis on action-oriented decision making. The authors demonstrate that EIM must be promoted from the top down, in order to ensure that the entire organization is committed to establishing and supporting the systems and processes designed to capture, store, analyze, and disseminate information. They identify three key pillars of applications: (1) business intelligence (the information and knowledge management process itself); (2) enterprise content management (company-wide management of unstructured information, including document management, digital asset management, records management, and web content management); and (3) enterprise search (using electronic tools to retrieve information from databases, file systems, and legacy systems). The authors explore EIM from economic and socio-psychological perspectives, considering the ROI (return on information) of IT and related technological investments, and the cultural and behavioral aspects through which people and machines interact. Illustrating concepts through case examples, the authors provide a variety of tools for managers to assess and improve the effectiveness of their EIM infrastructure, considering its implications for customer and client relations, process and system improvements, product and service innovations, and financial performance.