Includes index.

Preface -- BIT survey reports -- Chapter global trends for technology adoption : results of the BIT survey across ten countries / Vandana Mangal and Uday S. Karmarkar -- A survey on business and information technology in Taiwan annual report 2010 29 / Ya-Ching Lee and Ting-Peng Liang -- The business and information technologies project : the New Zealand perspective / Margo Buchanan-Oliver and Ananth Srinivasan -- A survey on the level of utilization in using information technology by Malaysia's small and medium enterprises / Sulaiman Ainin, Tengku Mohamed Faziharudean, Shamsul Bahri, and Noor Akma Salleh -- Information technology and business practices in Germany : results from the 2011 BIT survey / Till J. Winkler, Christoph Goebel, Francis Bidault and Oliver Günther -- Related studies -- U.S. trade in information-intensive services / Uday M. Apte and Hiranya K. Nath -- A framework for servitization of manufacturing companies / Jihee Ryu, Hosun Rhim, Kwangtae Park and Hong-Il Kim -- The impact of digital technology on service networks : studying a case in the advertising sector / Andreina Mandelli and Alessandro Mari -- Is work moving out of firms' physical boundaries? : evidence on telework adoption and services industrialization in Italian enterprises / Paolo Neirotti, Emilio Paolucci, and Elisabetta Raguseo -- Industrializing parking management: evidences from the park-ID project / Enzo Baglieri and Vitaliano Fiorillo -- Tourists and destination management organizations facing social media and eWord-of-mouth : a research in Italy / Andreina Mandelli, Elena Marchiori, and Lorenzo Cantoni -- Index.