Includes bibliographical references and index.

About the authors -- Acknowledgements -- Introduction -- Acquiring -- What's the status of your goals? -- Assessment : "acquiring" your fix on business-focused goals -- How engaged are your people? -- Do you have leadership systems in place? -- Settings -- People setting no. 1 interpersonal relations -- People setting no. 2 Behavioral expectations -- People setting no. 3 Feedback -- People setting no. 4 leadership traits -- People, the scorecard, and engagement -- Recalculating -- When the scorecard turns red (or too green) -- Improving performance and engagement -- Arriving! -- Celebrate! -- Sustaining success -- Appendix i: cultural differences -- Appendix ii: process based leadership business scorecards -- Appendix iii: case studies -- Case study 1: Cultural change at army industrial base maintenance repair and overhaul facility (aibmrof) -- Case study 2: Measurable results at large scale military equipment OEM -- Case study 3: Oil and gas processor (OGP) achieves lasting returns -- Case study 4: International ink manufacturer gets great return -- Case study 5: Private jet manufacturer reaches new heights -- Case study 6: World class evaporator manufacturer delivers results -- Case study 7: Army tactical assault vehicle overhaul repair facility improves operations -- Appendix iv: 25 leadership GPS "tuesday tips" -- Bibliography.

Lays out a proven but simple process that any business can follow. This book provides what you need to determine baseline indicators of capability and measure employee engagement, while setting a course for transformation - from the inside out. It shows executives how to manage expectations and measure employee engagement and accountability.