ITIL Continual service improvement /
Material type:
BookPublisher: London : TSO, The Stationery Office, c2011.Description: xi, 246 p. ; ill. : 28 cm.ISBN: 9780113313082; 011331308X; 9780113313235; 0113313233Other title: Continual service improvement [Other title].Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- ManagementDDC classification: 004.068 Online resources: Location Map
Summary:
"This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecycle is to learn from experience and to apply that learning in order to continually improve the quality of IT services and to optimize costs." -- Preface.
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 004.068 IT IL (Browse shelf) | Available | T0010528 |
Total holds: 0
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| 004.068 HA ND Handbook on data centers | 004.068 IN FO Information technology governance and service management : | 004.068 IT IL ITIL Service design / | 004.068 IT IL ITIL Continual service improvement / | 004.068 IT IL ITIL service operation / | 004.068 IT IL ITIL service strategy. | 004.068 IT IL ITIL service transition / |
Includes index.
"This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecycle is to learn from experience and to apply that learning in order to continually improve the quality of IT services and to optimize costs." -- Preface.