Knowledge management in theory and practice / Kimiz Dalkir ; foreword by Jay Liebowitz.

Includes bibliographical references and index.

What is knowledge management? -- History of knowledge management -- Why is km important today? -- Key points -- Discussion points.

The ability to manage knowledge has become increasingly important in today'sknowledge economy. Knowledge is considered a valuable commodity, embedded in products and in thetacit knowledge of highly mobile individual employees. Knowledge management (KM) represents adeliberate and systematic approach to cultivating and sharing an organization's knowledge base. Itis a highly multidisciplinary field that encompasses both information technology and intellectualcapital. This textbook and professional reference offers a comprehensive overview of the field ofKM, providing both a substantive theoretical grounding and a pragmatic approach to applying keyconcepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitivescience, organizational behavior, and information science, the text describes KM theory and practiceat the individual, community, and organizational levels. It offers illuminating case studies andvignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, andNokia. This second edition has been updated and revised throughout. New material has been added onthe information and library science perspectives, taxonomies and knowledge classification, the mediarichness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategytools, results-based outcome assessments, knowledge continuity and organizational learning models,KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignetteshave been added; and the references and glossary have been updated and expanded.