Previous ed. 2010.

Includes bibliographical references and index.

Operations Management ocuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Medecins Sans Frontieres, Amazon, Ecover, Dyson, Disneyland Paris, google, The North face, and many more.

MGMT316

pt. One Introduction ch. 1 Operations management ch. 2 Operations performance ch. 3 Operations strategy pt. Two Design ch. 4 Process design ch. 5 Innovation and design in services and products ch. 6 Supply network design ch. 7 Layout and flow ch. 8 Process technology ch. 9 People, jobs and organization People in operations pt. Three Deliver Planning and Controlling Operations ch. 10 The nature of planning and control ch. 11 Capacity management ch. 12 Inventory management ch. 13 Supply chain management ch. 14 Enterprise resource planning (ERP) ch. 15 Lean synchronization ch. 16 Project management ch. 17 Quality management pt. Four Improvement ch. 18 Operations improvement ch. 19 Risk management ch. 20 Organizing for improvement Contents note continued: Why the improvement effort needs organizing Linking improvements to strategy pt. Five Corporate Social Responsibility ch. 21 Operations and corporate social responsibility (CSR).