Includes index.

Virtual Banking; Contents; Foreword; Preface; Acknowledgments; INTRODUCTION: Innovating through Scarcity; The Influence of Cloud on Innovation; The Influence of Smartphones; Big Data = Big Driver of Innovation; Taking a Cue from Retailing; The Enemy of My Enemy Is My Friend; Reconciling Innovation and Regulation; In Search of New Payment Revenue Streams; New Skill Sets for a New Era; A Road Map for This Book; Notes; CHAPTER 1 Consumer Empowerment Knocking at the Door: How Mobile Is Reshaping Consumer Expectations in Financial and Retail ; How Mobile Is Changing Consumer Behavior. Mobile Is Blurring the Lines between Digital and PhysicalMobile Learnings from PayPal and Square; Mobile Commerce through Tokenization; The Mobile Camera-It's Not Just for Pictures Anymore!; The Mobile Microphone-Offers and Payments through Soundwaves!; NFC's Rebound and the Promise of Host Card Emulation; Apple's Passbook; The Apps Phenomenon; The Uber-ization of Mobile; "Top of Wallet" to "Top of Mobile"; The Case of Braintree and Simple; The QR Code; What Banks Can Learn from Starbucks; Leveling the Playing Field with LevelUp; From Mobile Banking to Tablet Banking. Mobile Models for the Emerging MarketsWhat's Next? More of the Same; Notes; CHAPTER 2 Social and Financial Services: Maintaining Relationships and Relevance through Social strategies ; Digital, Data, and the Future of Banking; Social Media Experiences in Banking; Gamification; Personal Financial Relationship Mapping; Capitalizing on Social Banking; Moven: Delivering Banking through Social Context; Moven: Delivering Banking through Social Context; Social Banking in Europe and Asia; Social Login, Sharing, and Top of Wallet; Peer-to-Peer Lending: Blending Social and Banking. Beyond the Hype: Partnering for the Future with Peer-to-Peer LendersLending Club: A Win-Win for Banks and Their Customers; Takeaways for Banks; An Investor's Perspective on Social Banking and the Emergence of Bitcoin; Message To Banks: Be a Smaller Part of a Bigger Pie; Notes; CHAPTER 3 Connected Financial Commerce: Location-Based Services, Mobile Commerce, and Digital Wallets ; The "Local" Digital Wallet; The New Retail Experience; Retail 2.0 and Its Effect on Payments; Entrepreneurs, Developers, and Financial Services; Context Banking: The Next Step. Low-Energy Bluetooth, Hardware, and the Future of CommerceiBeacon and EasyPay: The Future of In-Store Payments?; PayPal's iBeacon: Proximity and Context; Google Glass for Finances; In Search of the Digital Wallet; Personal Financial Management; Coupons; Shopping Tools; Loyalty and Prepaid; Tickets and Passes; The Who's Who of Digital Wallets; Google; LifeLock (formerly Lemon Wallet); PayPal; Carriers; Retailers; Square Wallet; What's Next?; Notes; CHAPTER 4 Innovating with Big Data and Open Platforms: Competing in a World of Unlimited Data and Storage ; The Rise of Platform Services.

"Technology is permanently transforming the banking industry, and digital payments are the keyElectronic Payments, Mobile Commerce, and Virtual Banking: A Guide to Innovation, Partnering, and Regulation takes a hands-on approach to competing in the modern banking environment. Former PayPal Head of Financial Innovation Dan Schatt explores the reasons behind the massive consumer migration away from traditional banks, and provides clear, actionable guidance on beating new banking models at their own game. Digital payment is the hottest topic in banking today, and is set to define the future of the industry.Consumers are rapidly abandoning traditional banks in favor of institutions that are lower-cost and more consumer-centric. Between the pace of financial regulatory reform and the cloud computing revolution, the old banking model is on the fast track to extinction. Electronic Payments, Mobile Commerce, and Virtual Banking provides the information banks need to compete in this new environment, and details the integral implementation actions that will allow them to thrive. The book discusses real-world innovations from banks, non-banks, and up and comers, and the heavy competition from the new outsource bank model. Topics include: The changing POS landscape and the need for digital wallet partnerships Shifting gears to greenfield market opportunities versus non-profitable markets Digital channel best practices for superior customer experience When to outsource, and what capabilities to truly own Case studies including PayPal, Google, Square, Facebook, Twitter, and more illustrate acceleration of innovation through banking partnerships, as well as the mechanics behind banking's biggest, scariest threats. The trick to surviving the paradigm shift is to embody innovation while providing a superior customer proposition. Electronic Payments, Mobile Commerce, and Virtual Banking: A Guide to Innovation, Partnering, and Regulation provides the inside track on managing the shift and dominating the new marketplace"--