Includes index.

Companies - especially more complex organizations - require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement - and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: ? Overcome resistance and apathy to standard procedures ? Take a systematic rather than ad hoc approach to process management ? Design key processes and capture them in documented procedures ? Revise existing processes when feasible ? Roll out the changes so people know what to do ? Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right - neither overly rigid nor under developed - and an outflow of continuous improvements will drive long-term success. "